Customer Service » Terms & Conditions

No Surprise Pricing

The price you see is the price you pay.  Because we are a Canadian company, you will never be surprised by additional custom duties or taxes.

Trade Accounts

LilyFair Drapery is pleased to offer a trade program to qualified design and trade professionals.  To become a trade partner click here.

Online Colour Accuracy

We have made every effort to represent our fabric colors as accurately as possible. Computer monitors vary greatly and may not accurately represent the true color of the fabric.  We encourage you to order swatches to be sure of your selection.

Pricing Discrepancies

In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we have the right to refuse or cancel any order placed for such product or service listed at the incorrect price and may refuse or cancel any order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the incorrect price.